We Provide Best Call Center Solution for your business
Leotech offering a best call center solution for businesses. A call center is a modern solution for digital marketing and support solution. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers.

What is call center solution for a business?
A call center solution is a software-based system designed to manage inbound and outbound calls in a call center or contact center environment. It provides a centralized platform for managing all aspects of customer interactions, including call routing, queuing, recording, monitoring, and reporting.
Call center solutions typically include a range of features and functionalities that enable businesses to provide efficient and effective customer service. Some common features include:
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Reporting and Analytics
Integrations
Some reasons why a call center solution is so important for a business
Customer Service
Efficiency
Cost Savings
Performance Monitoring
Flexibility
Multichannel Support
The Features of Leotech Call Center Solutions

- IVR (Interactive voice Response) services.
- Customer care and problem-solving.
- New sales & lead generation.
- General inquiries (product/package/service information).
- Customer Complaints (product/package/service-related complaints).
- Customer Suggestion & promotion.
- Subscription leads generation.
- Customer support through Web Chat services.
- Email and voicemail services.
The Different Features of Leotech Call Center Solution are:
- Admin, User and Group Rights
- Multiplayer options with Menu and Sub Menus
- Self Design able Web Based CRM
- Dialing Mode: Manual, Preview, Progressive or Predictive
- Import Data from Excel/CSV
- Customize-able Reporting Format
- Call Billing Software
- Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
- IVR-Flexible swap-able wave files can be set
- Inbound, Outbound or Both Call Setup
- Trunk Wise Billing
- Extension Wise Billing
- Call Recording, Voice Mail
- ACD/Agent Management Reports
- Data Management with Do Not Call, Start Calling, Stop Calling, Call Again
- SMS/E-Mail Templates and Integration disposition wise
- Customization or feature updating as per client need
- Remotely Installation
- Technical support


Boostup Your Business To The Next Level With Us
We are always ready to work with you and to make your dream project more advance than others.